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The generally accepted purpose of Customer Relationship Management (CRM) is to enable organizations to better serve its customers through the introduction of reliable processes and procedures for interaction with them. A successful CRM strategy is usually implemented through a software package designed to support these processes.

 Major areas of CRM focus are service automated processes, personal information gathering and processing, and self-service. It attempts to integrate and automate the whole range of customer serving process within a company. It typically involves three general areas of business – the Customer service system, Marketing information system and Sales forces management system.

 The marketing information part provides intelligence about the business environment, including competitors, industry trends and macro environmental variables. The sales force management functions. It also keeps track of customer preferences, buying habits and demographics, and also sales staff performance. The customer service part automates service requests, complaints, product returns and information requests. Integrated CRM software is often known as “front office solutions”. This is because they really directly with the customer.

 CRM involves the following area of business:

• Sales Force Automation
• Order Management
• Centralized Customer Records
• Overseeing manufacturing tasks;
• Global Sales Management
• Marketing Automation
• Renewals Management
• Commission Managemen
• Sales Forecasting
• Sales to Finance/Fulfilment Integration

Magento Helpdesk used for customer support . For this magento Customer Support system you customer can create support ticket from magento dashboard . From this extension your customer can create the following , 

For Customer

• Create the ticket .
• Can view list of ticket available by created for you ,
• Customer can replay the the ticket ,

First let’s look at model and collection architecture in magento. If you look at a magento model class it extends Mage_Core_Model_Abstract which intern extends Varien_Object.The class Mage_Core_Model_Abstract has function like getId(), load(), save(), delete() etc .

Mysql4 resource files, as I mentioned earlier are used to perform database queries on tables. Below will list how we do sql operations inside resource files.

SELECT QUERY

Suppose we have the file Excellence_Test_Model_Mysql4_Test resource file.

<?php
class Excellence_Test_Model_Mysql4_Test extends Mage_Core_Model_Mysql4_Abstract
{
    public function _construct()
    {    
        $this->_init('test/test', 'test_id');
    }
    public function loadByField($field,$value){
    	$table = $this->getMainTable();
    	$where = $this->_getReadAdapter()->quoteInto("$field = ?", $value);
    	$select = $this->_getReadAdapter()->select()->from($table,array('test_id'))->where($where);
    	$id = $this->_getReadAdapter()->fetchOne($sql);
    	return $id;
    }
}

And here is the model file Excellence_Test_Model_Test

<?php
class Excellence_Test_Model_Test extends Mage_Core_Model_Abstract
{
	public function _construct()
	{
		parent::_construct();
		$this->_init('test/test');
	}
	public function loadByField($field,$value){
		$id = $this->getResource()->loadByField($field,$value);
		$this->load($id);
	}
}

In this file there are many new functions which have been used. Let’s take them one by one.

In our model file, we have used this function

$id = $this->getResource()->loadByField($field,$value);

$this->getResource() function returns the resource model’s object. So we are simply calling the loadyByField($field,$value) function in the resource model.

getTable() function

Now in our Mysql4 file, in the loadByField() function we have used $table = $this->getMainTable(); .This function returns the table name of the current model, i.e the one defined in the class’s constructor. If you want to get table name of another sql table in magento, we need to the getTable() call e.g

$table = $this->getTable(‘newsletter/subscribe’);

_getReadAdapter() function

Next we have: $where = $this->_getReadAdapter()->quoteInto(“$field = ?”, $value);

Here the first function too see is the $this->_getReadAdapter() function. This function return an object which has function to perform database query, like fetch(), fetchAll(), query(), etc.

Next, in read adapter, we can perform operations like:

1. fetchAll() : returns entire database table in multiple dimensional array as per the select query. e.g if we are executing an sql like “select * from table_name”, we would use the fetchAll() function to get all the values.
2. fetchRow(): returns a single row of the database table as per the select query. e.g if we are executing sql like “select * from table where id = ’1′” would use fetchRow() to get the single row.
3. fetchCol(): returns single column of a database table as per the select query. e.g if query is a select name from table” we would use fetchCol() function.
4. fetchOne(): return since value, i.e single row and single column. e.g if sql query “select count(*) from table” then we would use fetchOne()

The read adapter has many other functions as well, but above are the important functions used.

_quoteInfo() function

Another function we have used is quoteInto(): This function is used to create our where conditions. In this the actual value is substituted into the question mark we have written. For e.g $this->_getReadAdapter()->quoteInto(“user_id = ?”, 3); translates to

“user_id = 3″. Another frequently used variation of quoteInfo() is

$where = $this->_getReadAdapter()->quoteInto("$field IN(?)", array(1,2,3));

this translates to “field in (1,2,3)”

Getting deeper into the quoteInto() function: If we have multiple where conditions we can use

$where = $this->_getReadAdapter()->quoteInto("$field = ? AND ", $value).$this->_getReadAdapter()->quoteInto("$field1 = ? OR ", $value1).$this->_getReadAdapter()->quoteInto("$field2 = ?", $value2);

So this way, we can have multiple where conditions.

Continuing on the loadByField function in our resource model, next we have

$select = $this->_getReadAdapter()->select()->from($table,array(‘test_id’))->where($where);

Here we have created the select query using the select(), and on that called the from() function.

from() function

The from() function takes many different parameters, if you want to fire a simple select * query, you need to only pass the table name like from($table).

But right now, I wanted to select just a single column that is test_id, so I passed an array with column name to select. i.e array(‘test_id’). If we want to select multiple column, we need to array(‘test_id’,’col1’,’col2’). This will create a sql like

“select test_id,col1,col2 from $table”. But support we want a sql query like

“select test_id as id,col1 as column1 from $table” , i would call

from($table,array('id'=>'test_id','column1'=>'col1'));

Note:

If you want to see the exact sql that is generated by your function, you can any time do this

<?php echo $select; ?>

Again, back to the loadByField() function. The last line

<?php
	$id = $this->_getReadAdapter()->fetchOne($sql);
?>

This is already explained, above.

The select() function we used above return a select object which provides us with many more functions to perform all operations on a sql query. The class for the select object is Varien_Db_Select, where you can look into more details for all functions. Let look at a sample php code below.

public function getAll(){
		$table = $this->getMainTable();
		$where = $this->_getReadAdapter()->quoteInto("id = ?", 123);
$select = $this->_getReadAdapter()->select()->from($table)->columns(array('test_id'))->where($where)->limit(10,5)->order('created_time')->group('list_id')->having('list_id > ?',10);		
echo $select;
	}

As we can see all function in the select object, return the select object itself. Due to this we are able to chain the functions.

In this example, I have used almost all the sql select parameters you might require expect joins, which will be covered later.

Let’s take each function one at a time.

1. select() : used to initialize the sql query. This returns the Select object, which is the object on which we do all our operations.
2. from(): table name on which select operation is done. we have seen this in detail above.
3. columns() : here we can specify exactly which columns to select in the query
4. where() : used to give the where condition
5. limit(): takes to parameters. First are how many rows to return and second is offset from where to start. So in current case, it means return 10rows, leaving first 5rows.this uses the LIMIT 10 OFFSET 5 syntax in sql query, rather than LIMIT 10,5
6. order(): you can set how you want to order the result set. Default is ascending order. But if you want to mentioned descending order you do order(array(‘created_time Zend_Db_Select::SQL_DESC))
7. group(): put group by clause in your select query in the specified field.Having(): put having condition for group by clause.

JOINS

Let look at sample function.

public function joinUs()
{
		$table = $this->getMainTable();
		$table2 = $this->getTable('customer/entity');
		$cond = $this->_getReadAdapter()->quoteInto('t1.id = t2.customer_id','');
		$where = $this->_getReadAdapter()->quoteInto('t1.list_id = "?"',123);
		$select = $this->_getReadAdapter()->select()->from(array('t1'=>$table))->join(array('t2'=>$table2), $cond)->where($where);
		echo $select."<br/>";
		$select = $this->_getReadAdapter()->select()->from(array('t1'=>$table))->joinLeft(array('t2'=>$table2), $cond)->where($where);
		echo $select."<br/>";
		$select = $this->_getReadAdapter()->select()->from(array('t1'=>$table))->joinRight(array('t2'=>$table2), $cond)->where($where);
		echo $select."<br/>";
		echo $select."<br/>";
}

This is the output I got in the my pc

SELECT `t1`.*, `t2`.* FROM `aws` AS `t1` INNER JOIN `customer_entity` AS `t2` ON t1.id = t2.customer_id WHERE (t1.list_id = "123")
SELECT `t1`.*, `t2`.* FROM `aws` AS `t1` LEFT JOIN `customer_entity` AS `t2` ON t1.id = t2.customer_id WHERE (t1.list_id = "123")
SELECT `t1`.*, `t2`.* FROM `aws` AS `t1` RIGHT JOIN `customer_entity` AS `t2` ON t1.id = t2.customer_id WHERE (t1.list_id = "123")

So, here you can see clearly how to use joins. I don’t think much explanation is required, the function call are self-explanatory. We can also use joinCross, joinFull, joinNatural as well, if you require it in any query. Please look at Varien_Db_Select class for details.

COUNT,MAX

Again, lets take another sample code

public function countUs(){
		$table = $this->getMainTable();
		$where = $this->_getReadAdapter()->quoteInto("id = ?", 123);
		$select = $this->_getReadAdapter()->select()->from($table)->reset('columns')->columns(new Zend_Db_Expr('count(*)'));
		echo $select.'<br>';
		$select = $this->_getReadAdapter()->select()->from($table)->reset('columns')->columns(new Zend_Db_Expr('max(list_id)'));
		echo $select.'<br>';
	}

This is the output.

SELECT count(*) FROM `aws`
SELECT max("list_id") FROM `aws`

As you can see here, using Expr classes, we do mysql averaging functions.

query() function

In the end, if you have a very complex sql query, you want to execute you can simple use the query function.

$sql = ‘…complex sql…’;

$this->_getReadAdapter()->query($sql);

public function updateUs(){
		$table = $this->getMainTable();
		$where = $this->_getWriteAdapter()->quoteInto('id = ?', 1);
$query = $this->_getWriteAdapter()->update($table, array('product_id'=>2,'file_id'=>3),$where);	
}

Here you can see how to execute the update query.

UPDATE `aws` SET `product_id` = ?, `file_id` = ? WHERE (id = 1)

For delete query, it’s very simple

$this->_getWriteAdapter()->delete($table,$where)->limit(1);

Important Note: Its considered good practice in magento, to execute these sql query in the resource files only. You can get the read adaptor object in model, phtml or any other files and do the above operations in any file. But as good practices, always try to do the query in resource/mysql4 files only.

I tried to install an extension from the Magento market place but I got an incompatibility error...

Installing dependencies from lock file (including require-dev)

Verifying lock file contents can be installed on the current platform.

Your lock file does not contain a compatible set of packages. Please run composer update.

  Problem 1

    - laminas/laminas-dependency-plugin is locked to version 1.0.3 and an update of this package was not requested.

    - laminas/laminas-dependency-plugin 1.0.3 requires composer-plugin-api ^1.1 -> found composer-plugin-api[2.0.0] but it does not match the constraint.

  Problem 2

    - magento/magento-composer-installer is locked to version 0.1.13 and an update of this package was not requested.

    - magento/magento-composer-installer 0.1.13 requires composer-plugin-api ^1.0 -> found composer-plugin-api[2.0.0] but it does not match the constraint.

  Problem 3

    - dealerdirect/phpcodesniffer-composer-installer is locked to version v0.5.0 and an update of this package was not requested.

    - dealerdirect/phpcodesniffer-composer-installer v0.5.0 requires composer-plugin-api ^1.0 -> found composer-plugin-api[2.0.0] but it does not match the constraint.

  Problem 4

    - magento/magento-composer-installer 0.1.13 requires composer-plugin-api ^1.0 -> found composer-plugin-api[2.0.0] but it does not match the constraint.

    - colinmollenhour/cache-backend-redis 1.10.6 requires magento-hackathon/magento-composer-installer * -> satisfiable by magento/magento-composer-installer[0.1.13].

    - colinmollenhour/cache-backend-redis is locked to version 1.10.6 and an update of this package was not requested.

You are using Composer 2, which some of your plugins seem to be incompatible with. Make sure you update your plugins or report a plugin-issue to ask them to support Composer 2.

Solution

Downgrade Composer to Version 1 

If for any reason you need to downgrade Composer to the latest version 1 release, you can do so by running the following command as root:

sudo composer self-update --1

Once the hold has been removed, then ServerPilot will eventually automatically update the composer package again. However, you can manually upgrade it to the latest version 2 release by running the following command as root:

sudo composer self-update --2

With the support of seamless customization and integrations, Magento 2 e-commerce stores can serve excellent experiences to customers. In many cases, the store owners are willing to allow the shoppers to add the product to the cart with a custom price.

Frequently, the store owner is prepared to set a fixed product pricing even if the consumer selects various options/add-ons from the front end for all or some specific products. Instead of manually changing all store products, we’ll need to manually code to override all store product prices with your preferred custom price.

In this article, I will instruct you to set a custom price of the product when adding the product to the cart by using Observe.

Let’s explore two straightforward steps below!

Step 1: Create Events/xml File

Firstly, you need to create events/xml in the folder Mageplaza/HelloWord/etc/frontend and use event checkout_cart_product_add_after

<?xml version="1.0"?>
<config xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="urn:magento:framework:Event/etc/events.xsd">
    <event name="checkout_cart_product_add_after">
        <observer name="customprice" instance="Mageplaza\HelloWord\Observer\CustomPrice" />
    </event>
</config>
 

Step 2: Create CustomPrice.php File

Now, you have to create CustomPrice.php file that overrides your price in the Observer Folder.

<?php
    /**
     * Mageplaza Hello CustomPrice Observer
     *
     * @category    Mageplaza
     * @package    Mageplaza_HelloWord
     *
     */
    namespace Mageplaza\HelloWord\Observer;
 
    use Magento\Framework\Event\ObserverInterface;
    use Magento\Framework\App\RequestInterface;
 
    class CustomPrice implements ObserverInterface
    {
        public function execute(\Magento\Framework\Event\Observer $observer) {
            $item = $observer->getEvent()->getData('quote_item');         
            $item = ( $item->getParentItem() ? $item->getParentItem() : $item );
            $price = 100; //set your price here
            $item->setCustomPrice($price);
            $item->setOriginalCustomPrice($price);
            $item->getProduct()->setIsSuperMode(true);
        }
 
    }

Note: According to your need for setting a custom price for one or more products, you can manipulate this by adding conditions.

Conclusion

That is the detailed instruction on how to add the product to the cart with the custom price in Magento 2. Let us know if you have any questions by commenting below!